Mantsu is a modularmanufacturing execution system (MES) platform operated by Mayker NV. Thisprivacy policy explains how we collect, use, and protect personal data when youvisit www.mantsu.io or interact with us through this website.
We take your privacy seriouslyand process personal data in accordance with the EU General Data ProtectionRegulation (Regulation 2016/679, "GDPR") and the Belgian Act of 30July 2018 on the protection of natural persons with regard to the processing ofpersonal data.
The controller responsible foryour personal data is:
Mayker NV
Veldkant 33B, 2550 Kontich,Belgium
Company number: BE 0783.296.675
Email: info@mayker.eu
Mantsu is a trade name andproduct of Mayker NV. In this policy, references to "we","us", or "our" refer to Mayker NV.
We have not appointed a DataProtection Officer, as we are not legally required to do so. For anyprivacy-related questions, you can contact us at the email address above.
We collect personal data in thefollowing situations:
When you fill in the demorequest form or contact form on our website, we collect:
• Yourname
• Youremail address
• Anyadditional information you voluntarily provide in free-text fields
When you visit our website, weautomatically collect certain technical information via cookies and similartechnologies, including:
• IPaddress (pseudonymised where possible)
• Browsertype and version
• Devicetype and operating system
• Pagesvisited, time spent on pages, and referral source
• Approximategeographic location (country/region level)
See our Cookie Policy for adetailed overview of cookies and tracking technologies we use.
If you email us or otherwisecontact us directly, we process the content of your communication along withyour contact details in order to respond.
We process personal data onlywhere we have a valid legal basis under Article 6 GDPR.
Purpose: to process yourrequest, schedule a demo, answer your questions, and follow up where relevant.
Legal basis: taking stepsat your request prior to entering into a contract (Article 6(1)(b) GDPR), andour legitimate interest in communicating with prospective customers (Article6(1)(f) GDPR).
Purpose: to understandhow visitors use our website, identify issues, and improve content and userexperience.
Legal basis: your consent(Article 6(1)(a) GDPR), obtained via our cookie banner before any non-essentialanalytics are activated.
Purpose: to prevent fraudand abuse, keep our website secure, and ensure it functions correctly.
Legal basis: ourlegitimate interest in protecting our infrastructure and users (Article 6(1)(f)GDPR).
Purpose: to comply withapplicable laws, respond to lawful requests from authorities, and defend ourlegal rights.
Legal basis: compliancewith a legal obligation (Article 6(1)(c) GDPR) and our legitimate interests(Article 6(1)(f) GDPR).
We retain personal data for aslong as necessary to fulfil the purposes described in this policy and inaccordance with applicable legal obligations.
• Demorequests and business contacts: we retain your contact details for as longas there is a legitimate commercial interest in maintaining or resumingcontact, for example to follow up on your interest in our products or services.You can request deletion of your data at any time (see section 8).
• Customerrelationships: where a commercial relationship has started, we retainrelevant data for the duration of that relationship. Accounting and tax-relatedrecords are retained for 7 years after the end of the financial year to whichthey relate, as required by Belgian law.
• Emailcorrespondence: kept alongside the related contact record, following thesame principles.
• Websiteanalytics data: retained according to the settings of our analytics tools(up to 14 months for Google Analytics 4).
• Serverlogs: retained for up to 12 months for security and diagnostic purposes.
You always have the right torequest deletion of your personal data, subject to any legal retentionobligations (see section 8, "Your rights").
We do not sell your personaldata. We share it only with trusted third parties who process it on our behalfas processors under Article 28 GDPR, or where required by law.
We work with the followingcategories of service providers:
• Websitehosting and CMS: Webflow, Inc. (United States) hosts the www.mantsu.iowebsite.
• Websiteanalytics: Google Ireland Limited (Google Analytics 4, Google Tag Manager,Google Search Console).
• Emailand business communications: our internal email and CRM tools used tomanage demo requests and follow-up.
Each of these providers actsonly on our documented instructions and is bound by a data processing agreementthat includes appropriate confidentiality and security obligations.
We may disclose personal data ifrequired by law, court order, or a valid request from a public authority, orwhere necessary to protect our legal rights or prevent fraud or abuse.
Some of our service providers(such as Webflow and Google) are based in or process data in the United Statesor other countries outside the European Economic Area (EEA).
When personal data istransferred outside the EEA, we ensure an adequate level of protection throughone or more of the following safeguards:
• Therecipient is certified under the EU-US Data Privacy Framework (whereapplicable)
• StandardContractual Clauses adopted by the European Commission
• Additionaltechnical and organisational measures where required
You can request more informationon these safeguards by contacting us at info@mayker.eu.
Under the GDPR, you have thefollowing rights regarding your personal data:
• Rightof access: obtain confirmation of whether we process your personal data anda copy of that data.
• Rightto rectification: request correction of inaccurate or incomplete data.
• Rightto erasure: request deletion of your personal data where legally possible.
• Rightto restriction: request that we limit processing of your data in specificcircumstances.
• Rightto data portability: receive your data in a structured, commonly usedformat, or have it transferred to another controller.
• Rightto object: object to processing based on our legitimate interests.
• Rightto withdraw consent: where processing is based on consent, you can withdrawit at any time without affecting the lawfulness of prior processing.
To exercise any of these rights,contact us at info@mayker.eu. We will respond within one month of receivingyour request. We may ask you to verify your identity before processing therequest.
If you believe we have nothandled your personal data correctly, you have the right to lodge a complaintwith the Belgian Data Protection Authority:
Gegevensbeschermingsautoriteit /Autorité de protection des données
Drukpersstraat 35, 1000Brussels, Belgium
Email: contact@apd-gba.be
Website: www.dataprotectionauthority.be
We implement appropriatetechnical and organisational measures to protect personal data againstunauthorised access, loss, alteration, or disclosure. These include accesscontrols, encryption in transit, regular security reviews, and staffconfidentiality obligations.
No system can guarantee absolutesecurity. If you become aware of a security issue affecting our website, pleasecontact us immediately.
Our website and services areintended for business users. We do not knowingly collect personal data fromchildren under the age of 16. If you believe a child has provided us withpersonal data, please contact us so we can delete it.
We may update this privacypolicy from time to time to reflect changes in our practices or legalrequirements. The "Last updated" date at the top of this policyindicates when it was last revised. We encourage you to review this policyperiodically.
If you have any questions aboutthis privacy policy or how we handle your personal data, please contact us:
Mayker NV
Veldkant 33B, 2550 Kontich,Belgium
Email: info@mayker.eu
